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Terms of Use

Your Responsibility

3.1 It will be your sole responsibility to ensure that you, personally or through an authorised representative:

3.1.1 Declare to us, in writing, the value of the goods subject of the Work. If it is subsequently established that the actual value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 8.1 & 8.2 will be reduced to reflect the proportion that your declared value bears to their actual value.

3.1.2 Arrange adequate insurance cover for the goods subject of the Work, against all insurable risks as our liability is limited under clauses 8.1 & 8.2.

3.1.3 Obtain at your own expense, all documents, permits, permissions, licences, Customs documents necessary for the Work to be completed.

3.1.4 Remain present or represented preferably during the Work but certainly at the collection & delivery phases.

3.1.5 Sign our agreed inventories, receipts, job sheets, time sheets or other relevant documents by way of confirmation of collection or delivery of goods or labour or vehicle time. If you do not sign any of these items for any reason you authorise our representative to sign them on your behalf & any charges or other consequences arising will be as if you had signed yourself.

3.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind & nothing is taken away in error.

3.1.7 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or Workmen are, or will be present.

3.1.8 Prepare adequately & stabilise all appliances or electronic equipment prior to the Work.

3.1.9 Empty, properly defrost & clean refrigerators & deep freezers. We are not responsible for the contents.

3.1.10 Provide us with a telephone number & contact postal and email address for correspondence during removal transit &/or storage of goods.

3.1.11 Truthfully & conscientiously complete the questions in the Online Booking Form if you book online.

3.1.12 Arrange for the necessary parking space for our vans on both pickup and delivery address.

3.1.13 When choosing to do your own packing, we will send you instructions demonstrating how to correctly pack. If you pack incorrectly and as such, the goods do not fit into our vans, you may incur extra costs.

3.1.14 We appreciate your offer to help, but our teams are tight efficient units who work best alone, with minimum interference. Also, our movers are covered in the case of injury, but if you really insist on helping, we’re afraid we cannot be held responsible for any damage to you or the goods when you’re carrying. And for safety reasons, only members of our team can enter in the back of the van, not clients. Except right at the end of the move when we’ll ask you to check the van. And even then, you’ll need one of our guys escorting you.

3.2 Other than by reason of our negligence or breach of this contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities & may cancel the Work at our discretion without any further liability to you.

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Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

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Even if you haven’t chosen our packing service, we can unpack your items at your new home or office. It’s a lot easier if we’ve done the original packing,….

Customized & Reserve Your Handyman

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Customized & Reserve Your Packing

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date. 

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