These clauses shall be disapplied where a shorter time period is noted elsewhere in this document. 11.1 For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery. 11.2 If you or your agent collects the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you. 11.3 Notwithstanding clauses 8, 9 & 10 we will not be liable for any loss of or damage to the goods or to your property unless a claim is notified to us, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) & in any event within five (5) days of delivery of the goods by us. 11.4 The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within five (5) days of delivery. Consent to such a request will not be unreasonably withheld. 11.5 If you have a claim for damage you must provide us with access to assess it within 2 weeks of discovery. 11.6 We shall not be responsible for any claim not fully quantified by you within 1 month of discovery. 11.7 We will not process any claims if you submit negative reviews about us online. 11B. Reviews
11B.1 We have a thorough complaints and claims procedure in place and where you are unhappy with any aspect of your move, you agree to fully utilise this service giving us the opportunity to rectify the problem, before posting a review about us.
11B.2 Negative reviews cause significant reputational and therefore financial damage and where you have failed to comply with 11B.1, we will seek to recover our losses through all means available, including through the courts. We will also seek to fully recover our costs in doing so.
11C.1 All of our charges are made strictly in compliance with our terms and conditions. If you have any concerns about our service, you agree to utilise our complaints and claims procedure to allow us to rectify the problem. You agree not to request a chargeback through your credit card company or to raise a dispute with the bank.
11C.2 Chargebacks cause us significant financial losses and administrative and reputational cost. As such, we will always fully defend chargebacks through the credit card issuer/bank. We will also always and concurrently fully recover our losses through all means available, including through the courts. We will also seek to fully recover our costs in doing so