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Terms of Use

Payment Timing, Method & List of additional charges

7.1 Unless otherwise agreed by us in writing:

7.1.1 Payment is required by cleared funds in advance of the removal or storage period although we may under certain circumstances commence Work on payment of a deposit & accept payment of the balance of our charges on completion of the Work. In all circumstances payment must be made before the moving crew has left your property. In the case of all moves going outside of London (both within UK or internationally), full payment will be required in advance of the removal via BACS. If your move requires any external service, such as a ferry, payment for this must be provided to us at the time of reservation.

7.1.2 Payment for your move can be in the form of bank transfer (prior to moving day), credit card (Visa and Master card or AMEX, minimum payment £500), debit card (minimum payment £500) or cash. Regardless of the method of payment you choose, a valid credit or debit card must be provided upon reservation. If you choose to pay via BACS, we offer a 2% discount off the Removal Charge.

7.1.3 By providing us with your credit/debit card details, you are authorising us to use that card, to charge you in full for your move and to charge you for any ancillary payments. As such and unless you have paid for your move in advance by bank transfer or by cash, our office will, on moving day immediately charge your card for the full amount owed. Any additional charges which may become due in the aftermath of your move (i.e box collection charges), will also automatically be applied to your card.7.2 In the event that you do not pay us when payment is due, you will be liable to pay us the following ongoing fees until payment has been made in full:

7.2.1 An administration charge of £15.00 for each occasion that we communicate or attempt to communicate with you by post, email or telephone.

7.2.2 Interest on the overdue amount at the rate of 12.5% per month accruing on a daily basis.

7.2.3 If at any time further to the completion of your move, we find that, due to either our error of yours, full payment was not received, we will inform you of this via email and immediately charge your credit or debit card for the full amount owed.

7.2.4 If you are unhappy with the service provided or have a claim to make against the Company, you must still fully pay for your move at the time of your move. You will then be able to make use of our claims process.

7.2.5 If you have failed to fully pay for your move within 48 hours of its completion, we will submit your case to our payment collection team. They will contact you directly to notify you of their charges.7.3 Additional charges

7.3.1 Waiting time: In any events where our vans/crews are being delayed due to logistical issues that are not of our own making (i.e. no house keys, house cleaning) a charge of £60 per hour/van (£1 per minute) will be added to your total. For move outside the M25 belt a charge of £90.00 per hour/van will apply.

7.3.2 Other additional charges may be applied as applicable on moving day.

7.3.3 Box pick ups in the aftermath of your move: If boxes are not ready to be collected at the scheduled time or are not usable because of damage, a £120.00 charge will be applied to your account.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date. 

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