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Help Center & FAQs

How do I deactivate or delete my account?

To deactivate your account

  • You’ll need to log in to your account on a desktop computer or browser (not using the app) to deactivate your account, which you can do yourself through Manage your data.
  • When you deactivate your account:
  • Any reservations you currently have will automatically be cancelled.
  • Your profile will be hidden.
  • Some information, such as your reviews, may remain visible to others.
  • We’ll retain your account data so you can reactivate your account in the future.
  • If you want to reactivate your account, you’ll have to contact us.

To delete your account.

If you want to close and delete your account permanently, you can do this yourself through Manage your data. When you delete your account:

  • Any reservations you currently have will be cancelled automatically.
  • Once your request is processed, your personal information will be permanently deleted, except for certain information that we are legally required or permitted to retain, as outlined in our Privacy Policy.
  • Once your account is deleted, you can’t reactivate it, recover any data, or regain access. You’ll need to set up a new account if you want to use us again. If you have questions about exercising your data subject rights, find out more.
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Rent a Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent for all sizes of homes and offices. If you want to put all your items, or just a few into storage, we have an affordable solution.

Customized & Reserve Storage Unit

Sometimes moving from one home to another can’t be done in a day, and that’s why your belongings may need to be stored. We have storage units to rent….

Customized & Reserve Parking

If you live or work in a town, you’ll be aware that parking is always a problem. Just think of us with a big truck trying to find space outside your home or…..

Customized & Reserve your Decluttering

Moving home or office is the perfect time to declutter, and get rid of the things that have been clogging up your life. Our motto is that if you haven’t….

Customized & Reserve Your Unpacking

Even if you haven’t chosen our packing service, we can unpack your items at your new home or office. It’s a lot easier if we’ve done the original packing,….

Customized & Reserve Your Handyman

We’ve come across it time and time again when moving homes and offices. There are often lots of little jobs that need to be done to ensure the…..

Customized & Reserve Your Packing

It’s surprising how much stuff you have packed away in the nooks and crannies of your home. We know that the idea of putting it all in boxes for a move….

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