6.1 Once you have booked if you wish to cancel or postpone there will be two consequences. Firstly the rates we have offered you are based on costs which vary according to date & time of day & availability of resources. If you vary these then our charges will almost certainly change & we may require an increased deposit. Secondly such changes will incur administration charges. These are set out below. In all cases you should be aware, that if you cancel your move and have secured your move by payment of a ‘mini-deposit’ this will not be refunded.
6.1.1 All changes or cancellations must be made in writing to our email account. The charges will in ordinary circumstances be as follows, but the policy may be overridden at our discretion. How we use our discretion will be influenced by external events and by customer’s individual circumstances.
a) Cancelled or postponed 14 calendar days or more before the day on which the Work was due to commence – No charge other than forfeiture of deposit where applicable.
b) Cancellation or Postponement less than 14 days – up to 100% of the Removal Charge will be applied
c) We will charge this Cancellation fee to your credit or debit card.
d) Any such charges shall be subject to the payment requirements of clause 7 below.
e) Any refund of deposit made by bank transfer as opposed to cc/dc will be subject to £35.00 admin fee.
f) For the moves out of storage we require at least 1 week notice in order to accommodate your request. or 5.1.2 is not true.