To take steps towards reducing our carbon footprint, we now only use recyclable, multi use plastic crates. These boxes are expensive and we loan them to you under strict conditions. They must always be returned in good condition and promptly.
19.1 For moves which take place on Sunday- Tuesday box collection will take place the following Sunday.
19.2 For moves which take place Wednesday-Saturday, box collection will take place on the Sunday after the following Sunday.
19.3 If the boxes are not ready to be collected on your scheduled day but you have not informed us of this, a £120 charge will be applied to your credit/debit card. The charges in 19.4 will also apply.
19.4 If the boxes are not ready to be collected on your scheduled day, you will be charged £1 per box per late day. You will continue to be charged even once the boxes are ready for collection, until the day that we collect them. We will never cause you to wait until longer than the following Sunday for the next collection (excepting exceptional circumstances).
19.5 If the boxes are lost, damaged, not in the same condition as when they were loaned to you or in anyway mistreated by yourself or your agent, a £25 charge per missing/damaged box will be applied to your credit/debit card.
19.6 If the boxes are left outside in an unsecured area (mistreatment) (without our written agreement), regardless of damage, a £120 charge will be applied to your credit/debit card