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Terms of Use

Basis For & Payment Of Our Charges


Some of our services are provided without an advance site survey. Our charges for such moves are based on actual materials used & labour & vehicle time taken to complete the work unless otherwise agreed & confirmed by us in writing our time-based charges start from arrival at first collection point until departure from last delivery point & includes all travelling time including time spent in traffic, any time spent maintaining the vehicle’s load-space in a tidy & safe condition as necessary throughout & at the end of the work, refuelling the vehicle, time spent retrieving from or delivering to warehouses if the work involves property in storage. Please note that weekend collection/delivery may involve substantial additional time & cost.


In all circumstances, at the time of booking you must provide us with valid credit or debit card details. These will be securely retained until completion of your move. Completion of your move is considered to be after we have completed all administrative procedures related to the aftermath of your move.


If you book via our website or request a quote on the telephone (rather than arranging an on-site survey) we will provide you with A time estimate & breakdown of our charges (including hourly rate) & the amount of the deposit we require. Since this estimate is based on broad standard industry costing principles applied to information you provide & without exact knowledge of the individual circumstances of your site or individual requirements, this estimate is not binding on us & the price & time charge rates are not fixed; they may vary depending on different factors. If the Work is completed in less time while the chargeable time may decrease the time charge rates may increase, if the Work is completed in more time the chargeable time may increase but time charge rates may decrease.


We may if you request us to do so carry out an advance site survey & then issue you with a Quotation which will be binding & fixed. It will include the cost of materials, labour & vehicles & any mileage charges applicable. However if we provide a Quotation, unless otherwise stated,

1.4.1 It does not include insurance, Customs duties & inspections or any other fees or taxes payable to government bodies.

1.4.2 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our Quotation & confirmed by us in writing. These include: Changes in our availability due to supply and demand factors. Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control. The Work (including handling of or access to property in storage) is carried out at your request on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) or after the Quotation is issued you change the date or time of the Work. We have to collect or deliver goods at your request above the ground floor & first upper floor. If you deliver or collect some or all of the goods to or from the warehouse, we are entitled to make a charge for receiving or handing them over. We supply any additional services, including Work arising from extra goods (these conditions apply to such Work). The items do not fit in the lift and this was not notified to us at the time of booking, and/or the stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, and/or the approach, road or drive is unsuitable for our vehicles &/or containers to load &/or unload within 20 metres of the doorway. We have to pay parking or other fees, charges, penalties & fines in order to carry out services on your behalf. There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed Work. For delays outside of our control, we charge in accordance with the following: Up to 2 hours delay: £0, 2-5 hours delay: £180, 5-10 hour delay £475, 10-12 hour delay: £675. For more than 12 hour delay, we will charge a further £100 per hour for every additional hour of waiting. We agree in writing to increase our limit of liability set out in Clause 8.1. In any such circumstances, adjusted charges may apply & become payable.


Items booked on promotion, such as cleaning and handy man services will be provided on the day of move or the week of move (at the Company’s complete discretion). If the customer wishes to select a day of choosing, additional charges will apply.


The quoted number(s) of van(s) and crew are an estimate only and may change on moving day; to be determined by our logistics department.

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Disclaimer: Deposit is refundable in full in case of cancellation 7 days prior to requested service date. 

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